BLUETTI EP600 + 2/B500 Domestic Battery

Frequent questions

• Q1: Why can't I connect to the EP600 via Bluetooth?

  R1:

  1) Check if the IOT module has been installed correctly and works as expected (top light is on all the time, bottom two lights flash alternately).

  2) In the app, check if permission to use Bluetooth has been granted.

  3) On the phone, check if Bluetooth is turned on.

  4) Check if the app has permission to access the phone's location.

• Q2: Why can't I connect to the EP600 remotely?

  R2:

  1) Check if the IOT module has been installed correctly and works as expected (when the Wi-Fi network is set, the bottom two lights flash alternately).

  2) Make sure Wi-Fi has been configured on the EP600.

  3) Check that the correct password has been entered and that it meets the character requirements set by our application.

  4) Check if the Wi-Fi is in the 2.4G frequency band.

• Q3: Why there is no output on the backup side?

  R3:

  1) In case of backup application, “AC ON” option must be enabled in the application.

  2) When the battery has run out and PV and public grid power are not connected, the output will automatically turn off.

• Q4: How long does it take to commission an EP600 energy storage system?

  R4:

  Startup time varies based on different ignition methods, however the maximum duration is less than 3 minutes. Be patient.

• Q5: If the customer has solar panels of more than 6kWp, for example a 12kWp PV array on the roof, can these panels be connected to the PV input ports of the EP600? Can the EP600 system be set to automatically regulate the input current?

  R5:

  The EP600 can be connected to a customer's solar array as long as the open circuit voltage value is between 150V and 500V. However, the EP600 system only supports a total of 6000W maximum for the two PV inputs (3 kW each). Yes, the EP600 automatically adjusts the current and limits the maximum value to 12.5 A.

• Q6: Does the EP600 support the simultaneous charge and discharge function?

  R6:

  Yes, the EP600 system can be charged and discharged at the same time.

• Q7: Can photovoltaic solar panels supply power to home appliances while charging the batteries?

  R7:

  Yeah. First, the photovoltaic panels supply power to household appliances, and then the additional energy is used to charge the battery. When the battery is charged, the energy generated by the solar panel can be sent to the electrical grid; for this, the corresponding function must be enabled in the application.

• Q8: What is the logic of the EP600 to supply power to an appliance? In the event that solar energy becomes scarce, will photovoltaic energy be used first and then that of the electricity grid?

  R8:

  First, priority is given to the energy generated by the photovoltaic panel to supply power to the appliance. When the PV power is not enough to meet the power demand of the home appliance, the PV panel and the battery inverter will supply power to the appliance jointly. If the solar panel and battery inverter are still unable to meet the power demand of the load, this power shortage will be compensated by the grid power.

• Q9: How should the solar panels be configured to charge this product?

  R9:

  The specifications of the solar panels at the PV1 or PV2 inputs must meet the following requirements:

  • Open circuit voltage: 150V-500V
  • Input power: 6000W max. (3000W each set)
  • With the same power connector (MC4)

• Q10: Why has there been a failure in charging the solar panels?

  R10:

  A: Follow the steps below:

  • Make sure the DC switch on the EP600 is in the on position.
  • Check the connection between the solar panels and the PV input cable.
  • Check if the application shows any anomaly in the information about the photovoltaic panel.

• Q11: How do you update the firmware?

  R11:

  Refer to the user manual of the application.

• Q12: Why does the battery pack circuit breaker automatically trip and then turn off the power?

  R12:

  If a B500 battery breaker trips by itself, do not manually turn on the equipment. Please contact BLUETTI technical service for a solution.