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P&R
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Q1. How do I redeem BLUETTI Bucks for BLUETTI lifestyle products?
R1:In our BLUETTI lifestyle store, choose item and quantity, click "Redeem Now" to confirm order, enter shipping information, then checkout.
Q2: Can I redeem several different BLUETTI estila de vida products in the same order?
R2:No. You can only redeem the same type of product per order.
At this time, you can redeem any quantity of the same product type per order as long as it is in stock and you have enough BLUETTI Bucks. -
Q3: How can I track my order for BLUETTI lifestyle products?
R3:You can track orders through your BLUETTI Account and with the tracking number provided in your "Order Shipped" email.
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Q4: Do I have to pay shipping costs?
R4:No. Free local shipping to your destination for Europe.
Q5: Can I cancel my order for BLUETTI lifestyle products?
R5:
No, but you can request the cancellation of your order in case of non-delivery by contacting our Customer Service.
Q6: What can I do if the received item is damaged or unsatisfactory?
R6:
You have 30 days from the date of your redemption to notify our Customer Service.
If you comply with our exchange and return policy, you can exchange a new one or recover the BLUETTI points without returning the original items.
Note: clothing products chosen with incorrect sizes cannot benefit from our "Exchange and Return" policy.
